Operations Analyst

‍Operations Analyst

We are a fast-growing software-as-a-service (SaaS) company, headquartered in Auckland CBD, delivering smart logistics optimisation software to large enterprises and logistics companies. Our digital transport management system (TMS) was founded here in New Zealand, and is currently in a rapid phase of growth, with offices in Melbourne (Aus), Denver (USA) and Atlanta (USA). Our optimisation technology is world-leading and recognised internationally including by the NZ Hi-Tech Awards.

We are looking for an individual to join our team in the role of Operations Analyst. You will be a key part of the team that drives our customer success by offering a high level of service to our enterprise and carrier clients, as well as working with the business and engineering teams on projects as and when required.


Key Tasks:

• Understand our software platform
• Handle a queue of customer queries on bookings, payments and reporting, prioritizing issues based on severity and customer impact
• Suggest enhancements to software to improve customer experience
• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats to support customers
• Project assistance for software implementations, new feature development and testing  

Skills and Experience Preferred:

• Independent, proactive and task orientated
• Friendly with the ability to relate well to people
• Strong attention to detail and good written and verbal communication skills are required
• Ability to manage multiple concurrent priorities in a very fast paced environment
• Good computer literacy (Excel, Word)
• Engineering or Computer Science degree preferred

M2X’s culture offers an innovative and fun environment. We have a history of promoting from within, and strong opportunities exist for the right person to grow with us into business or engineering roles as we continue to expand across NZ, Australia and the US.

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This job is available for New Zealand residents only.